Help
Most answers are below. If yours is not, write to us and you will get an answer by email, usually within a minute for common questions.
What exactly do you check?
We ask ChatGPT and Gemini the questions real customers type, like “best roofer in Tampa, FL” or “emergency dentist open today in Austin”. We ask each one several times, because AI gives a different answer each time, and record whether your business is named, in what position, which rivals are named, and which websites the AI quoted.
Are these real AI answers or estimates?
Real answers. Some free AI checkers ask one model to guess whether ChatGPT would mention you, or only test whether the AI has heard of your brand. We send the actual customer questions to the AI with live web search on, and every report includes the full text of every answer so you can read it yourself.
Why ask the same question more than once?
AI assistants do not give fixed answers. Ask “who is the best plumber in Denver?” three times and you can get three different lists. A single check can make you look great or invisible by luck. Asking several times gives you a real rate, like “named in 7 of 9 asks”, with a likely range next to it. Week to week we only call a change real when it is bigger than that normal variation.
Is this the same answer my customers see?
It is the same kind of answer: we ask the same AI models (for “ChatGPT”, OpenAI’s model with live web search; for Gemini, Google’s model with Google Search) directly, and we put your city in the question the way a customer would. The ChatGPT and Gemini apps can word things differently. Individual customers can still see slightly different answers because of their location, history and settings, which is why we report how often, not a single screenshot.
What can I do to get recommended more?
AI assistants repeat what they find about you on the web: your Google Business Profile and reviews, directories like Yelp, Angi, Healthgrades or Avvo, local press, and your own website. Your report lists which of these the AI actually quoted for your questions, and gives you up to six fixes in order of impact.
Do I need to install anything or give you a login?
No. We only need your business name, website, city, trade and the rivals you want to watch. We never ask for your Google, website or social logins.
How do I cancel?
Open your dashboard and press “Manage billing”, then “Cancel plan”. It takes two clicks and there is no call or email needed. If you cancel within 7 days of your first payment, use “Cancel and refund” instead and the payment is refunded automatically.
Which AI assistants do you cover?
Today: ChatGPT and Gemini. Perplexity is being added; when it goes live it is included in every plan at no extra cost. We add assistants as their customer share grows.
How is my data used?
We store the details you give us and the AI answers we collect, to build your reports. We do not sell data. Your report links are private unless you share them.
Can an agency use this for clients?
Yes. Each client business is one plan. The Multi-location plan covers up to 4 locations of the same business.
Who will I see on my card statement?
Payments for Check My AI Search are processed by Ratio Visuals LLC through Stripe, so your card statement may show Ratio Visuals or CHECK MY AI SEARCH. Stripe handles the card details; we never see them.
What if a check fails?
AI services sometimes time out. We retry automatically, and if a weekly check still cannot finish we run it again later. You are never charged extra.